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For support questions, registration questions, information requests, we do guarantee a reply within one business day.
Refund requests are processed on Tuesdays and Wednesdays - we do guarantee a reply within 15 business days.
Sending: the timing depends by your choice - we are not responsible for UPS and/or Postal Service delays. If an item is lost, we do resend.
If you don't receive a reply within one business day, it is because you are not receiving our emails: in case, please write again and include an alternative email address (maybe a friend) and a FAX number or postal mail address. No phone. We do always respond.
Our main email: info @ visualvision.com
Contact form: click here
Fax # 909-498-8755 (USA - out of USA you might have to dial +1 or 001 before the number; or you might want to use our European fax # +39-02-700-439311).
Our policies
Click below for more information:
- Privacy
- Piracy
- Refunds
- Timings
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